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iCRM is not a "run-of-the-mill" consultancy. We don't submit high level reports and head for the door. Instead, clients view us as a long term trusted advisor and strategy implementer. We can help you design the vision and bring it to fruition.
Our founder and CEO, Dr. Atul Parvatiyar, is highly accomplished in the the art and science of CRM, market research and relationship marketing. His extensive work is frequently cited by academic scholars in journals and publications. Guided by Dr. Parvatiyar's (and our teams') deep knowledge across both academic and practitioner realms, iCRM tightly weaves academic rigor and practitioner relevance into its project engagements and associated deliverables.
iCRM consultants possess a variety of skill sets and experience ranging from:
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Customer focused corporate strategy and transformation |
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Large scale relationship marketing programs, from strategy to implementation |
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Global and local market research, with emphasis on emerging markets |
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Multi-tiered, multi-functional enterprise training programs |
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Business process mapping, analysis, and KPI Development |
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Process engineering and six sigma quality control |
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Global customer management |
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Information technology and cutting edge software development |
Everyone at iCRM recognizes the power of customer relationship management in affecting long-term growth and profitability. Because our team is trained to design full spectrum, integrated solutions, we have the ability to deliver distinctive results. We measure our success by your organizational productivity and achievement of financial goals.
The above points, combined with a large contingent of Master's and Doctorate level educations, a global presence/perspective, knowledge of emerging markets, operational efficiencies as well as a broad industry experience base, make iCRM a solid partner for achieving your customer focused goals.
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